Sandbox 6.2024

Please provide as much information about your issue in the description box as possible.

Please note that AMT (HRSD) Client Groups Only is only for employees supported by the Administrative Supervisors / Attendance Management Team (AMT).
For missing time from UKG Kronos prior to 8/17/25, a manual timesheet must be submitted by the employee's leader. Follow this link for the Time Sheet Template: Click Here
For Commission Repayment Inquiries: Requester should attach HR Director+/Finance approval to the request.
For Succession Plans and Pools: Enter the ID of the person needing the plan in the Impacted Employee ID field below.

When using this form:

Please provide as much detailed information about your request as you can in the description box.

Please include any screenshots, examples or requirement documents as attachments.

If you are looking for information about an employee or group of employees, please provide the employee ID of each employee.

Please to review key Workday reports available to HR.

If you are requesting employee records, subpoenas, or any legal documents, please for the Fulfillment Form.

Contact Payroll at HQ_Payroll_Intake@cable.comcast.com to request ad hoc reports for pay and time entry, report defects, enhancements and new report requests.

Payroll/Time ad hoc report requests made using this form will be denied.

Please complete all fields before submitting your request. Please complete all fields.

Please Include as much information as possible for each request type

For the Other Technology Support Form Type:

Include description of steps taken resulting in the issue you experienced
Include Screenshots where possible of the issue

For frontline support of general technology issues here
For laptop and software issues call SupportNow at 888.570.0778 or here
For Telephony/Phone Issues here
For security and VPN access issues call the SRC at 877.249.7306
For all other locations outside of Philadelphia and Denver please follow your local IT Processes

here

This form is to be used if an employee has been advised to return to the office but is requesting an accommodation. This form should be completed if an employee has requested this accommodation through local channels (manager and/or HR Leader).

Please note that this form is only accessible to HR Leaders. You may be contacted by HR Shared Services as a result of information provided in this form.

If your employee is requesting an accommodation related to their own medical condition, please exit this form and contact Sedgwick. to do so.

NOTE: This form is to be utilized by Effectv and Freewheel People Leaders Only. If you are outside of those Business Units, please reach out to your direct HR representative.

SAP Data Archive Request:

Please Note: Data requests are subject to review and approval by the Data Privacy and Data Archive teams. All requests must include a description and justification for the request.

File Retrieval:

Employee ID
Type of documents you are requesting
Business Justification
Legal teammate you are partnering with (if applicable)

File Digitization Document Submission:

Employee ID
Document type
Brief description

Subpoena Request:

Please Note: This option is for use by the Legal Department only. If you have received a subpoena, please forward the documents to Service_of_Process@comcast.com for the Legal Department to review.

Frontline Shadow:

Employee ID
Shadow Type

Comcast Leadership 360 Assessment:

Employee ID
GL String to be Billed
Please note: Only People Leaders, Leader of Leaders or Executive Leaders are eligible to participate in the 360 Assessment.

Use intake to submit the following:

Single Request:

Correct a data (Eff Date, Manager, Work Location, Compensation…) on a completed business process

Rescind a business process that has been completed that should no longer be valid

Cancel a in progress business process

Director+ email approval required for corrections and rescind request

Mass Request:

Job Change (Comp Tech or Care Progression…) reference instructions

Pay Changes

One Time Payments

Terminations/Severance

Please Note: For Mass Request an email approval from HR or Finance Director+ is required (if compensation change is 3% or greater 2 approvals are required).
Reminder that the following changes can be submitted in Workday:

Move to a New Manager – Manager, HR Partner and/or Director+

Work Location Changes - HR Partner and/or Director+

Cost Center Changes (Change Organization Assignment) – HR Partner and/or Finance

Business Title Changes - HR Partner and/or Director+

Virtual Status or RTO Flag -- HR Partner

Create New Positions - HR Partner

If submitting a Mass Transactions request for 50 or more employees Select Type of Multiple Request from the dropdown list and complete the appropriate template:

OM Change Template = Move to a New Manager, Work Location, Cost Center, Business/Position Title changes.

Additional Data Template = Virtual Status or RTO Status

Position Create Template = Position Creates

Single or Mass request can be submitted for the following request:

Create or Assign Org Unit to Manager = OM Change Template

--(When submitting you can include list of direct reports to move to new manager)

Change Scheduled Weekly Hours and/or Time Type = OM Change Template

Change Fleet Status = Additional Data Template

Activate/Deactivate Contingent Worker (HR/TA use only) = Contingent Worker Template

Note:

For iCoMP Move to Another Manager request the effective date should be the fiscal month

Work Location and Cost Center changes CANNOT be retro

Mass Cost Center require email approval from the following Finance Leaders:

Northeast Division (N00000) – William O'Brien
Central Division (C00000) – Sue Gibbs
West Division (W00000) – Matthew Chambers
Corporate (TTCORP) – Katie Knorr/Nicole Astolf
Business Services (BSN000) – Ryan Crouch
Advertising (ADV000) – Kathy DeAmicis
HQ (HQMAIN, excluding BSN000) – Duane Amendola
Spectacor (SPCTOT) – Blair Listino
TPX – Robert Delmarco

For Job Changes submit a Maintain Teammate Record intake.

Please complete all fields before submitting your request. Please complete all fields.
This form is to be used if an employee has been advised to return to the office but is requesting an accommodation. This form should be completed if an employee has requested this accommodation through local channels (manager and/or HR Leader).

Please note that this form is only accessible to HR Leaders. You may be contacted by HR Shared Services as a result of information provided in this form.

If your employee is requesting an accommodation related to their own medical condition, please exit this form and contact Sedgwick. to do so.

NOTE: This form is to be utilized by Effectv and Freewheel People Leaders Only. If you are outside of those Business Units, please reach out to your direct HR representative.
Please provide as much information about your issue in the description box as possible.

Please note that AMT (HRSD) Client Groups Only is only for employees supported by the Administrative Supervisors / Attendance Management Team (AMT).
For missing time from UKG Kronos prior to 8/17/25, a manual timesheet must be submitted by the employee's leader. Follow this link for the Time Sheet Template: Click Here
For Commission Repayment Inquiries: Requester should attach HR Director+/Finance approval to the request.
For Succession Plans and Pools: Enter the ID of the person needing the plan in the Impacted Employee ID field below.

Do NOT use this form for submitting missing time sheets. This form is used for submitted non-time related earnings and deductions. Missing time should be submitted via the "Ask An HRSS Expert" form. Click Here for the appropriate form.

Employee ID for each Employee
The first day and the last day of the pay period that the payment or deduction should be made
The amount of the wages and/or deductions to be made
The Earnings or Deduction pay code (Click Here for list of Earnings Deductions and Worktags)
For Commissions or other payments earned over a period of time (e.g., bonuses): (a) the Coverage Start and End Date (these dates reflect the time period that the Commissions or other payments were earned (e.g., for fiscal month March, the coverage dates are February 22 and March 21)) and (b) the work tag associated with the particular commission (Click Here for list of Earnings Deductions and Worktags)
Approval Documentation must be attached (e.g, email from approver) with the completed template (Click on the Job Aides link below for a description of required approver e.g., Director Level Finance employee can approve total amounts up to $500,000 and VP Level Finance employee can approve any amounts)
If the amounts are recurring, please indicate and describe in the description box below

Click Here

Prior to submitting this form, please attach the appropriate template as well as the approval documentation as directed.

DO NOT

This form is to be used for requests for the following items:

AskHRSS Reporting: One Time Reporting Requests, not including Workday Enhancements or Defects. A Data Use & Access (DUA) Intake Request will need to be submitted and approved before any reporting can be provided. Note that this original ticket will be closed and a new one will be automatically created only once the DUA is approved. Click here to submit a DUA Request.

UX/UI and/or Walk-Me Requests: Alterations to the graphical elements or other the interactive elements within Workday including WalkMe.

Workday Reporting & Integrations:Request for data to be sent to or from Workday; includes enhancements to existing integrations, requests to view information within Workday, and enhancements to existing reports.

Workday User Analytics:Requests for data on how end users are interacting with Workday.

This form cannot be used for the following type of requests:

Security – Additions or subtractions of security within Workday can be requested, please Click here to do so.

Payroll has their own intake process, please Click here to submit a request to the HQ Payroll Intake group.

Business Process – Please connect with the appropriate technical product owner to submit requests for changes.

Please Note:

Mass Transactions: Email approval may be required for processing changes. Please reference the instructions tab on each Mass Transaction template for additional information

Transfer Eligibility: The information that will be provided is prior year performance rating, current performance status, position start date, and corrective action status only

Severance: This form should be used to request initiation of the termination/severance business process. Please submit 2 weeks in advance of the actual termination date unless the situation requires advanced notice.

Please ensure all ticket fields are complete when submitting request to avoid delays in fulfilling request Please provide as much information about your issue in the description box as possible.

Please note that AMT (HRSD) Client Groups Only is only for employees supported by the Administrative Supervisors / Attendance Management Team (AMT).
For missing time from UKG Kronos prior to 8/17/25, a manual timesheet must be submitted by the employee's leader. Follow this link for the Time Sheet Template: Click Here
For Commission Repayment Inquiries: Requester should attach HR Director+/Finance approval to the request.
For Succession Plans and Pools: Enter the ID of the person needing the plan in the Impacted Employee ID field below.

Please provide as much information about your issue in the description box as possible.

Escalations focus on site level issues, ideas with a solution that already exists or the experience of 1 candidate - not all. Click Here to review descriptions for the escalation categories available.

Why are we acting on escalations?

As Comcasters we are encouraged every day to own the customer experience and be an active part in the Net Promoter System in order to do better for our customers. Our candidates are also our customers. Closing the feedback loop to create a better experience aligns with the enterprise wide NPS strategy at Comcast.

If this is an elevation (focuses on the experience for all candidates; policy, process, procedure), please search and submit the feedback through JIRA.
If you are an employee whose work function has been designated as Virtual Home Office Based by the Company and whose primary home address in Workday is not in a Comcast serviceable area, please select Opt-In below to request the monthly Internet Reimbursement. Please ensure your home address is up to date in Workday.

If you are an employee who no longer qualifies for the OOFP Internet Reimbursement please select the Opt-Out drop down below and complete the form.

Updates are made on a monthly basis. You will receive a notification within 4 weeks letting you know when the allowance has been either added or removed.

Click Here to view an article on the Out-of-Footprint Internet Reimbursement Allowance, including the policy and an FAQ.

The deadline to submit a ticket for the Kronos outage underpayment is February 15th at 12 p.m. ET. Any underpayment not submitted via a ticket is expected to be paid on March 11 based on the historical time you entered in Kronos by February 20th, 11:00 am ET.

Please do not submit a ticket for missing premium hours. Due to the UKG/Kronos outage, we are currently paying an estimate of premium payments based on an historical 3-month average. Once UKG/Kronos is restored, employees will enter their time in UKG/Kronos based on the records they kept and will be paid for any missing premium amounts as part of the reconciliation process.

This form is intended to capture missing hours that you may have not received on your pay. It is not to be used to reclass time paid to you on the previous pays (for example: swapping hours worked for paid time off). All attempts are being made to process additional hours for payment.

Prior to submitting this form:

Please validate the missing hours with the employee.

Please attach the appropriate template as directed.

Be sure to add the employee's and/or HR's email to the CC line to be included on any ticket updates.

If you are submitting for missing Hours (Regular/OT/Meal and Rest Break), Click Here for the mass template. Ensure this is attached to the ticket prior to submission.

If you are submitting for missing ABBR Hours, please work with your HR Business Partner to submit so the appropriate information can be captured. Click Here for the mass template. Ensure this is attached to the ticket prior to submission.

Please provide as much information about your issue in the description box as possible.

What does the Comcast India Engineering Center form support? This form supports topics such as:

CIEC payroll related queries

Bonafide letters

CIEC specific policy and process including Certification, Higher Education, Shift Allowance, Leave, travel and general HR related queries

If you need support with Workday, Click Here to go to the Ask an HRSS Expert form, and select the I Need Help With Topic of “Non-US Support” for your issue or inquiry.

This form is to be used for requests for the following items:

Mass Provisioning - Request to Add or Remove security assignments for more than 5 teammates or organizations

Add or Remove Security Roles not listed in Request Framework

Non-Production Access - Access to Implementation Tenants or Customer Central

Service Center Reps - Create/Deactivate Admin Accounts, Bot Accounts

User Access Review - Request to review security assignments

This form cannot be used for the following type of requests:

Sharing a report with a specific security group. Requests to share a report with a security group can be submitted via the HRTIS Intake Form Reporting/Integrations/UX.

All Workday Security Requests must have approvals attached:

Roles require approval from the role approver. Please contact the approver directly with a business justification prior to submitting your request.

DUA approval is required for access to the below organizations. Both DUA approval and approval from the role owner is required to complete the security request. Organizations that require DUA: Enterprise access (Comcast/ Sup_Top), Comcast Corp (Brian Roberts), Executive Operations (Mike Cavanagh), Connectivity & Platforms (Steve Croney), Business Unit_Business Unit (Finance Roles)

If requesting access for a GIG participant, please include the GIG End Date

Helpful Links:

Click Here for full list of Workday Security Roles and Role Approvers

Click Here for HR Security Training

Click Here for Leader Security Roles and Responsibilities

Refer to the following guidance for help using this form:

Select Workday Transaction Request for:

Cancel, Correct or Rescind a Workday business process
Mass Changes (10 or More) –
- A completed Template is needed. Click Mass Transaction Request checkbox to access templates
- OM changes such as move teammate to another manager, create/edit org units, cost center changes, etc. Click here to reference the OM Instruction Reminders prior to submitting your request.
- ILPs, termination, severance, change job, compensation changes, one-time payments and updating custom objects

Select Employee Issue/Concern for:

Pay, wage, bonus or compensation questions or issues
Tax or Benefit Deductions
Leave of Absence or Disability Benefits
Employee Experience Feedback

Select General "How To" Questions for:

Guidance on updating information in Workday
Performance Management Support
Workday Business Process Support – Talent & Hiring, Finance
Support for general questions

Select SAP Data Archive for:

Requesting historical SAP data from archives

Select Data Subject Access Request (DSAR) for:

Requesting a DSAR on behalf of a Non-US based employee

Select Employee File Request – HR or Legal Only for:

Adding documents to an employee's personnel file
Requesting employee or candidate records including:
- Subpoenas / Confidential
- Employee Personnel File
- Candidate Job Application
- Background Check Records

Select Non-US Support - B2B / Sky Leader Comcast Access (Interim) for requests where a Sky Leader requires access to Comcast HR systems. Approval is required for this request. Please:

Attach the leader’s approval email to the submission.
Check the box confirming: "By checking this box, I verify that I have attached the required approval email."

If the approval documentation is not attached, the Global Leader Concierge team will follow up to obtain the necessary approvals, which may result in processing delays.
In addition, a completed template is required for all Non-US Support - B2B / Sky Leader Comcast Access (Interim) requests.
Please Click here to open, complete, and save the OM Request Global Support Template prior to submission.

Select Potential Imposter/Insider Threat for:

Potential Imposter/Insider Threats
Imposter/Insider Threat Data Search

Select Comcast Leader 360 Assessment for:

Requesting a multi-rater assessment for a Leader

Select Repayment Agreements for:

Initiating a repayment agreement for UKG Pro time entry over-payment, commission/one-time payment over-payment, sign-on bonus & relocation benefits ineligibility/repayment upon termination.
For Commission Repayment: Requester should attached HR Director+/Finance approval to the request.
Standard payroll repayment deduction for an active employee can occur over 4-6 pay periods. Extended repayment inquiries need to be reviewed by HQ Payroll Management.

Click Here to View Instructions for Submitting this Form

Refer to the following guidance for help using this form or click here for more information.

Select Security or Access Management for:

Onboarding or offboarding employees, including transfers to or from HRSD.

Modifying an employee's roles, groups and access within Zendesk.

Select International Transfer for:

HRSD International Team use ONLY

Select Knowledge Base Update for:

Creating, editing or deleting articles, categories and/or sections.

Guidance or consultation on creating Knowledge base content.

Select Zendesk Configuration for:

Updates to Zendesk concerning views, macros, triggers fields, forms, banners, etc.

Any other changes to Zendesk configuration, including Zendesk QA configuration

Select New Project or Initiative for:

Initiating a new project within HRSD.

Select Technology Issue, Support or Defect for:

Zendesk technical issues or questions.

Shared Mailbox access, telephony issues or IVR updates.

General technical troubleshooting or guidance.

Refer to the following guidance for help using this form:

Crisis / Critical Care requests are urgent escalations from employees with critical medical needs or family members working on behalf of an incapacitated employee with a critical medical need.

People leaders with an issue or concern regarding an employee’s claim or delays with RTW processing in Workday can be sent to ComcastACT@Sedgwick.com or call (855) 473-7830 Monday through Friday, from 8:00am to 6:00pm EST.

Click here to access the ALMT Resource Center - a central location for training, communications, tools and resources

Welcome to the Contingent Labor Governance (CLG) & VNDLY Request form.

This form allows Comcast employees to request Vendor Management, Job Distribution, Job Catalog (for contractor use), Supplier Locations, and Cost Centers related to supporting Contractors.

All requests will be reviewed and approved by the CL COE. Please allow a minimum of 3-5 business days for processing.

For any VNDLY technical support or general inquiries, submit a request on TechSpot. You can place helpful text here. Please provide as much information about your issue in the description box as possible.

What does the Comcast Philippines AskHRSS form support? This form supports topics such as:

Philippines Payroll related inquires

Philippines Payroll System (ADP WFM & ADP myView) related inquires

Philippines specific policy and process including shift Allowance, Leave, Referral Bonus, and general HR related inquires

Guidance on updating information in Workday

If you need support with Workday, Click Here to go to the Ask an HRSS Expert form, and select the I Need Help With Topic of “Non-US Support” for your issue or inquiry.

This form is used to initiate requests for EAS Partner support related to the review and pre-approval of Corrective Action, Performance Improvement Plan, Sales Improvement Plan, and Termination for Comcast employees. Using this form initiates EAS review and support through the process and precedes all Workday-related actions. By using this form you can:

Request consultative support for navigating employee conduct and performance
Submit mass provisioning for pre-calibrated actions such as Sales Improvement Plans
Receive pre-approval, prior to Workday submission, for Corrective Actions, Performance Improvement Plans, Sales Improvement Plans, and/or Terminations

All requests should include the following:

Prior coaching documentation attached (or references to myPerformance and Workday)
Relevant Policy or Process documentation for review

Mass-Provisioning Requests should include the following:

A completed Mass Provisioning Spreadsheet
Any relevant Calibration Spreadsheets that were completed as part of a pre-approval process

Web Messenger

Promoted articles

What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge b...
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and f...

My Open Requests

Submit a New Request

Browse Our Articles

What is AskHRSS?

Promoted articles

Recently Added/Updated Articles

Knowledge base

FAQ

Announcements